Jencess understands that time is money and as a result have made it our objective to provide you with a hassle-free solution. The success of this strategy is reliant upon the services and support you receive. Each aspect of the services we provide you, from initial implementation & training to ongoing technical software support and service. Jencess has been thoughtfully engineered to provide you with maximum system benefit, minimum stress and to insure against any future disruption of your business.

Service and Support is comprised of three key support elements, toll-free telephone support, remote access and software updates. This support mechanism is designed to address any software related problems that may occur. From Online Help files to toll-free access to our support staff, we aim to get you the help you need and get it fast.

Should it be determined that the best solution is to have our support representatives access your system to determine or rectify the problem, they would do so via online remote control. No Floppy Disks or CD ’s to send out, no downloading upgrades from FTP websites, no people dialing in, Jencess makes your support process the simplest in the industry today!